Incident Response


“Our incident responders are making much better use of their time now. They can recognize and respond to a real incident, instead of sifting through tons of emails before stumbling upon something important. Cofense Triage improves the quality of work our responders can do.”–IT Executive, Global CPG Leader

On average, the time from compromise to detection is about 100 days. The way to do better: make the right investments in people, process, and technology. Phishing is the leading cyber-attack vector, so it’s no surprise that in a 2017 Cofense report on response trends, IT executives named phishing their #1 security concern. However, many lack confidence in their ability to respond effectively:

  • 1 in 3 organizations report over 500 suspicious emails each week
  • 2/3 have dealt with security incidents that began with deceptive emails
  • Yet 43% say their phishing response ranges from mediocre to totally ineffective

Phishing response. For many, it’s a giant cluster.

You want users and technology to flag suspicious emails. But you don’t need a mountain of unread emails piling up in the abuse inbox, neglected because your team has 99 other tasks on its plate. When you can’t act quickly to identify and hunt down malicious emails, the result is a cluster—and a dangerous one, leaving you vulnerable to ransomware, credentials theft, business email compromise (BEC), and breaches, the kind that make the sort of headlines your business wants to avoid.

On average, the time from compromise to detection is about 100 days. The way to do better: make the right investments in people, process, and technology.

That’s why incident responders rely on Cofense TriageTM. It’s a phishing-specific platform that uses automation to analyze reported emails and respond to attacks in progress. With greater visibility and deeper analytics, your SOC can cut through the noise and find “bad” fast.

To augment the information from user-reported emails, Cofense IntelligenceTM examines millions of messages daily from numerous sources. This automated service provides updates on new and emerging phishing and malware threats. It’s accurate, actionable intelligence to help you avoid surprises.

Outlook’s Not an Incident Response Platform. You’re Missing 5 Things:

1. Outlook doesn't make it easier.

You need a quick way to organize potential threats. An automated platform does that. Cofense Triage groups similar emails and lets you know which are trending, plus assigns a confidence rating to the employees who report them.

2. Outlook can't give you advice.

You can integrate Cofense Triage with Cofense Intelligence to research IOC’s and get a clearer picture of an attack. Get the context and insights to shape an effective response.

3. Outlook can’t automate your response.

Working with our TAP integrations, you can use Cofense Triage to automate and orchestrate your IR process. For instance, our integration with ServiceNow lets you automatically send a helpdesk ticket, getting the right information into the right hands, without delay.

4. Outlook can't tell you how you're doing.

Cofense Triage offers performance metrics, historical data, and other information to measure response.

5. Outlook isn’t scalable as an “incident response inbox.”

If the end user struggles to deal with an average of 75 emails a day, how can you manage all the reported emails flooding your reporting inbox? Malware campaigns often target large swaths of an organization. If even half the recipients report, look out…

Why Cofense for Incident Response?

Sign up for a live 1:1 demonstration of our incident response solutions. Learn how Cofense can help you accelerate and improve your threat response.

  • Cofense Triage is a Gold Winner/Incident Response in the Cybersecurity Excellence Awards
  • 27 million end users
  • 160 countries active
  • 2,000+ organizations
  • Trusted by Fortune 1000 companies to SMB’s, government agencies, non-profits, and more

Try a FREE Demo.