Technical Operations Center (Support) Stands Out for Excellence in Customer Service, Winning an ISPG Award and Being Named a Finalist for the HDI Conference Awards
LEESBURG, VA. – February 13, 2019 – Today Cofense™, the leading provider of intelligent phishing defense solutions world-wide, announced the latest industry recognition for their distinguished Technical Operations Center (Support). On Feb. 4, Info Security Products Guide (ISPG) named Cofense the Bronze winner of the Customer Service Department of the Year category for the 2019 Global Excellence Awards. In addition, the department was recently named a finalist for HDI’s Team Excellence Award. Both awards represent Cofense’s high standards for quality and customer service, a key element for ensuring that organizations remain protected from the many threats being launched against them.
“Cofense is extremely proud to provide award winning customer service, and we are grateful for the recognition by both ISPG and HDI,” said Jeffrey Rogers, VP of Client Success and Technical Operations Center at Cofense. “Congratulations to our devoted Support team, who deliver outstanding service to our customers every day and build relationships that allow Cofense to go above and beyond to make sure the companies that trust us to provide top notch security solutions continue to look to us for their service.”
Cofense enables organizations across the world to stop phishing attacks in their tracks using a unique combination of phishing simulation training, human intelligence and leading-edge incident response technology. The ability to provide the best customer support in the industry is a leading differentiator between Cofense and other companies in this space. Earlier in 2018, Cofense was also named a finalist for the 2019 SC Magazine Awards for Best Customer Service. The winners will be announced at the SC Awards gala on March 5, 2019 in San Francisco.
“At Cofense we believe that all employees should be empowered as part of the solution, and combatting sophisticated threats begins with strong and reliable customer service program.” said Angela Olson, Director of Technical Operations and Customer Support. “These recognitions further validate our commitment to a seamless and effective customer service experience, and we look forward to continuing to drive these values to the forefront of the industry.”
The winners of the 2019 HDI Industry Awards will be announced at the annual conference and expo to be held April 7-12, in Orlando. For more information regarding the event, please visit https://www.hdiconference.com.
Cofense™, formerly PhishMe®, is the leading provider of intelligent phishing defense solutions world-wide. Cofense delivers a collaborative approach to cybersecurity by enabling organization-wide engagement to active email threats. Our collective defense suite combines timely attack intelligence sourced from employees with best-in-class incident response technologies to stop attacks faster and stay ahead of breaches. Cofense customers include Global 1000 organizations in defense, energy, financial services, healthcare and manufacturing sectors that understand how changing user behavior will improve security, aid incident response and reduce the risk of compromise. To learn more, visit https://cofense.com/.