What Our Customers Say
We barely had any phishing awareness, up until this year. I’ve used Cofense PhishMe Certification to better understand the platform. To start, I set up a slide deck with everything I wanted to do bi-weekly. It began with testing our service desk and their response time to potential phishing campaigns. We then started getting an active users list and have been phishing 500 users at a time. We have been getting better and better each campaign. We were at 26% susceptible and now we’re at 22%. So with the communications we’ve been sending out, and the constant phishing campaigns, we have shown our end users what’s in the wild. On top of all of the awareness and campaigns, we have also pushed the Reporter button to all of our end users. Which has been working great!
Thanks to Cofense, we as a team in the SOC are able to provide a platform to manage phishing emails. Through the PhishMe Reporter button on Outlook and mobile app, users can report the issue easily. Our SOC team also manages through the platform fast and can reply to user emails easily, whether it’s a phishing email or not.
— S.N. SOC Analyst