SOAR is an acronym for Security Orchestration Automation and Response. And it’s what Cofense™ does for phishing threats and attacks. And, according to researchers at ESG, 19% of enterprises have adopted SOAR technologies extensively, while 39% have dipped their toes in the water and 26% are currently working on SOAR-related projects.1
Why is SOAR soaring? Because organizations need to connect their layers of security systems and make the most of their limited, highly skilled security resources.
Phishing Alert! Alert! Alert!
Phishing isn’t going away. To the contrary, it’s still growing because it works. In fact, enterprises receive up to 150,000 security alerts a day2, many of them phishing alerts. When security teams are drowning in alerts and suffering from alert fatigue, they may miss actual attacks. The Cofense Phishing Defense Center (PDC) sees customers deal with widely fluctuating rates of crimeware—the same organization can go from 2% of reported emails verified as malicious to 20% or higher within a matter of weeks.
Even with a rate that high, 80% of reports are duds. Which is good, of course—false alarms being better than dangerous threats—but manual verification eats up lots of time. And, most organizations lack the needed resources to sift through phishing alerts, find genuine threats, and stop attacks in progress. In fact, many organizations use a “best effort” approach to sorting through their abuse mailbox.
Automation, Orchestration and Response
A SOAR platform is meant to connect your systems for broader coverage, but it does require configuration and skilled resources to manage it. But, if the majority of your threats are from phishing, do you need a full SOAR platform or could you augment a full-service SOAR with a phishing-specific solution?
Using a phishing SOAR lets you respond to the crush of phishing alerts with fewer skilled man hours and powers a faster, automated, and more coordinated response. Again, automation drives this advantage, along with strong integrations. You gain operational efficiency as you disrupt unfolding attacks.
Cofense TriageTM, our phishing response platform, uses its Noise Reduction feature to help automate the filtering of spam or commercial emails that get reported as threats. By eliminating the noise, you can verify at scale and much faster. Speeding up the analysis means speeding up any needed response—the task at which you want your incident responders to excel.
To be clear, Cofense believes the human factor is still a key ingredient. Which brings us to recent upgrades to Cofense Triage, namely the addition of SOAR functionality.
The Cofense Approach to Phishing SOAR Leverages Human Intelligence
The Cofense approach to phishing response begins with training users to recognize attacks and easily report suspicious emails. Remember, perimeter defenses like secure email gateways don’t catch everything—witness the resurgence of the ZeroFont exploit and the FBI’s report that business email compromise (BEC) scams are fleecing targets to the tune of $12 billion annually.
One of the upgrades to Cofense TriageTM is an improved ability to score user-reporters for accuracy. This, coupled with automated analysis, makes human intelligence more usable as you act against threats.
Cofense Triage speeds the response with greater orchestration, thanks to API integrations as well as Noise Reduction. Our platform offers out-of-the-box integration with nearly two dozen security solutions, including a fully documented REST API.
Besides automating email analysis, Cofense Triage delivers automated security playbooks and workflows. Threat actors tend to recycle proven tactics and procedures, so Cofense Triage lets you define criteria and, when it’s met, execute an automated response to mitigate risk, for example, key notifications, new help-desk tickets, or proxy-block requests.
Cofense VisionTM, a new addition to our phishing response arsenal, helps find phishing threats wherever they may be lurking. Vision stores, indexes, and enriches emails for faster querying and quarantining before any damage is done. You can quickly pinpoint a suspicious email throughout your organization, by querying based on sender, subject, date, attachment name, attachment hash, and more.
And once you find offending emails, you can dig deeper and root out the whole campaign. One click allows you to quarantine emails in Microsoft Exchange and Office365. One more click will allow you to UN-quarantine depending on your findings.
Getting More Value from Phishing SOAR
In an article on the evolution of SOAR, ESG Principal Analyst Jon Oltsik noted that companies are adding to core SOAR functionality with, among other things, integration and canned playbooks:
“Rather than simply trigger a discrete remediation action, SOC teams want to automate their standard operating procedures (SOPs) to the fullest extent possible,” he wrote. “This means aligning automated actions with runbooks in an easy and intuitive way.”3
Cofense is checking those boxes as we evolve Cofense Triage and introduce Cofense Vision. With the SOAR marketplace evolving, it’s the kind of innovation that transforms the acronym into value.
To learn more about Cofense phishing SOAR capabilities, sign up for a 1:1 live demo.
1. CSO.com, May 2018.
2. Swimlane.com, February 2018.
3. CSO.com, May 2018.
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